Improving Program Outcomes Through Responsive Feedback: A Case Study of a Leadership Development Academy in Nigeria

In 2018, the National Primary Health Care Development Agency (NPHCDA), under the Nigeria Federal Ministry of Health, recognized that inadequate personnel competencies limited its ability to provide technical assistance to state primary health care development boards (SPHCBs). In response, NPHCDA instituted a cohort-based leadership development academy (LDA) to develop its staff’s leadership and management skills. A baseline assessment identified critical gaps in leadership and management competencies. and the NPHCDA adopted a mix of capacity-building approaches that prioritized 6 core leadership and management skills with the application of the 70–20–10 learning philosophy to ensure participants learn and apply skills. Responsive feedback (RF) mechanisms were key in program design and implementation. Read more